Free shipping on orders $300 or more within Canada
1:400 Free Gifts
Receive a higher tier gift with more 1:400 models purchased in a single order. Separate orders do not count together. Each order is limited to one free gift. You may request to switch to one free gift of a lower tier. Accessories do not count towards free gifts.
IMPORTANT - International Shipping Information
Shipment Tracking
Shipment Tracking
Shipment Tracking
Please note that selecting "Canada Post Small Packet International Air" will NOT include a tracking number. We will not be responsible for these lost orders. The cheapest tracked option is "Canada Post Tracked Packet."
New U.S. Tariffs
Shipment Tracking
Shipment Tracking
Our models are subject to the recent Section 338 tariffs. The amount to be covered by the customer must be prepaid and is automatically calculated at checkout in the taxes section. All U.S. orders will ship with Canada Post/USPS. CUSMA no longer exempts our models from tariffs.
Shipping and Exchange Policy
Broken Model Exchange Conditions
Although we do not offer returns and refunds, we are happy to exchange your model if it is damaged in shipping. Please contact us at info@3ddesigndeck.ca to request an exchange.
Conditions:
- Model must be damaged in shipping.
- Exchange must be requested within a week of delivery.
- Model must be returned at the buyer's expense.
- 3D Design Deck will send a replacement upon receiving the model.
- If you do not wish to receive a replacement or one is unavailable, 3D Design Deck will instead issue a 25% discount code for a future model.
Final Sale
Before placing an order, please note the following:
- All products are final sale.
- Our models are handmade and come with imperfections.
- We do not offer returns or refunds.
Missed Deliveries
Please ensure that you will be able to receive your package. If the delivery is missed and returned by the courier, extra fees will apply to resend the order. Feel free to let us know if you will be away as we are happy to schedule your shipping date to accommodate.
Lost Orders
Please consider selecting a tracked shipping option for security and insurance as we are not able to issue refunds or replacements for lost untracked orders (shipped with the Canada Post Small Packet International Air option)
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