Although we do not offer returns and refunds, we are happy to exchange your model if it is damaged in shipping. Please contact us at info@3ddesigndeck.ca to request an exchange.
Conditions
- Model must be damaged in shipping.
- Exchange must be requested within a week of delivery.
- Model must be returned at the buyer's expense.
- Model must be returned in its original packaging with all of its elements.
- 3D Design Deck will send a replacement upon receiving the model.
- If you do not wish to receive a replacement or one is unavailable, 3D Design Deck will instead issue a 25% discount code for a future model.
- If a replacement model is sent but arrives damaged, 3D Design Deck will instead issue a 40% discount code for a future model.