Although we do not offer returns and refunds, we are happy to exchange your model if it is damaged in shipping. Please contact us at info@3ddesigndeck.ca to request an exchange.
Conditions
- Model must be damaged in shipping.
- Exchange must be requested within a week of delivery.
- Model must be returned at the buyer's expense.
- Model must be returned in its original packaging with all of its elements.
- 3D Design Deck will send a replacement upon receiving the model.
- If you do not wish to receive a replacement or one is unavailable, 3D Design Deck will instead issue a 25% discount code for a future model.
- If a replacement model is sent but arrives damaged, 3D Design Deck will instead issue a 40% discount code for a future model.
Please ensure that you will be able to receive your package. If the delivery is missed and returned by the courier, extra fees will apply to resend the order. Feel free to let us know if you will be away as we are happy to schedule your shipping date to accommodate.
